Privacy Policy

Privacy Policy

Effective Date: 24 October 2024

At Juice Mistress, we are committed to protecting the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, store, and share your information when you visit or make a purchase from juicemistressghana.com (the “Site”). By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

The data controller for the purposes of the General Data Protection Regulation (GDPR) and any applicable data protection laws is Juice Mistress, a business located in Ghana, offering fresh juice for health-conscious individuals and corporate professionals.

If you have any questions or concerns about this Privacy Policy, please contact us:

2. Information We Collect

We collect various types of information in order to provide you with our services and improve your experience on the Site:

  • Personal Information: When you make a purchase, contact us, or sign up for our newsletter, we collect personal information, including:
    • Name
    • Email address
    • Phone number
    • Billing and delivery addresses
    • Payment information (collected by our payment processors)
  • Usage Data: We may also collect non-personal data about how you access and use our Site, including:
    • IP address
    • Browser type and version
    • Pages you visit and the time spent on them
    • Device identifiers

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To communicate with you regarding your order, customer support, and marketing updates (with your consent)
  • To personalize your experience on our website
  • To improve our services and ensure the security of our Site
  • To comply with legal obligations

4. Legal Basis for Processing

Under the GDPR, we process personal data based on the following legal grounds:

  • Performance of a contract: To fulfill our obligations when you make a purchase on the Site.
  • Consent: Where you have provided your consent, such as subscribing to our marketing communications.
  • Legitimate interest: For improving our Site and protecting against fraud.
  • Legal obligations: To comply with applicable laws and regulations.

5. Data Storage and Retention

We store your data securely using industry-standard measures to protect against unauthorized access, loss, or alteration. We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Personal data related to purchases is stored for accounting and legal compliance for a period of 7 years.
  • Marketing and communication data is stored until you unsubscribe or withdraw your consent.

6. Data Sharing

We do not sell or rent your personal data. We may share your data with trusted third parties only in the following circumstances:

  • Service Providers: We may share your data with companies that provide services to help us operate our business (e.g., payment processors, delivery services, and hosting providers).
  • Legal Requirements: We may disclose your data when required by law or to protect the rights, safety, and security of our business or users.

Our service providers are bound by confidentiality agreements and are prohibited from using your data for any purposes other than to provide services on our behalf.

7. Data Security

We take the security of your data seriously. We implement technical and organizational measures to protect your personal data, including encryption, secure servers, and regular security audits.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If you suspect any unauthorized use or breach of your data, please contact us immediately.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You can request that we correct any inaccurate or incomplete data.
  • Erasure: You have the right to request the deletion of your personal data, subject to legal obligations.
  • Restriction: You can ask us to limit the processing of your data in certain circumstances.
  • Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
  • Objection: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
  • Withdrawal of Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We aim to respond to all requests within one month.

9. Cookies

Our Site uses cookies and similar tracking technologies to enhance user experience and analyze usage. For more details, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Juice Mistress
Email: [email protected]

By using our Site, you acknowledge that you have read, understood, and agree to this Privacy Policy.